FEQUENTLY ASKED QUESTIONS

What kind of jewelry do you offer?

We specialize in fine, made-to-order and custom jewelry using gold, diamonds, and precious stones — from engagement rings to meaningful gifts.

Do you offer custom design services?

Yes! Customization is at the heart of Meez. Share your story or vision, and we’ll turn it into a timeless piece.

Where is your jewelry made?

Each piece is crafted by our expert team in Hong Kong — a city known for its fine jewelry heritage.

How do I find my ring size?

Please refer to our Ring Size Guide [link]. Still unsure? Reach out and we’ll help you measure accurately.

Can I resize my ring after purchase?

Yes. We offer free resizing on eligible pieces. Simply contact us within 30 days of delivery.

Where do you ship?

We ship worldwide. Shipping is free on all orders.

How long will it take to receive my jewelry?

Ready-made items ship within 3–5 business days. Custom or made-to-order pieces may take 2–4 weeks. You’ll receive tracking once shipped.

Can I return or exchange an item?

Yes. Non-custom pieces can be returned or exchanged within 30 days of delivery. Items must be unworn and in original condition.

Are custom pieces returnable?

Custom and engraved jewelry is non-returnable unless there’s a manufacturing issue.

What payment methods do you accept?

We accept major credit cards, PayPal, and secure local payment options. Custom orders may be paid by bank transfer.

Can I cancel or change my order?

If your order hasn’t entered production or shipped, we’ll do our best to accommodate changes. Please contact us as soon as possible.

How should I care for my jewelry?

Store your pieces separately, avoid harsh chemicals, and clean gently with a soft cloth. A care card is included with every purchase.

Do you offer a warranty?

Yes. We offer a 12-month warranty on craftsmanship defects. We also provide lifetime care services.